Política de reembolso

Refund & Return Policy

Your satisfaction matters to us, and we want you to feel completely confident shopping with Imeros Beauty. If something isn't right, we're here to make it easy.

Return window: You may request a return within 30 days of the delivery date. After this period, we're unfortunately unable to offer a refund or exchange.

Condition requirements: To be eligible, items must be unused, unopened (where applicable), in their original packaging, and in the same condition you received them. Items that show signs of use may not qualify for a full refund.

How to start a return: Simply email us at lastminutshop@gmail.com with your order number and the reason for your return. Our team will respond promptly with clear instructions on how to proceed.

Refund processing: Once we receive and inspect your returned item, we'll notify you of the approval status by email. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

Damaged, defective, or incorrect items: Mistakes happen, and we take full responsibility when they do. If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a photo of the issue, and we'll arrange a replacement or full refund at no additional cost to you.

Non-returnable items: For hygiene reasons, certain items (such as opened beauty or personal care devices) may not be eligible for return unless defective. This will be clearly noted on the product page when applicable.

Late or missing refunds: If you haven't received a refund within the expected timeframe, first check your bank or payment provider, as processing times can vary. If you still have concerns after that, contact us at lastminutshop@gmail.com and we'll look into it.